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Seth, IRS, Taxes, Customer Service and Clips

In time for the holiday season (well, actually too late for Hanukkah) I give to each of you the following links:

  • Seth Godin provides a free e-version of his latest book, What Matters Now, a compilation of short essays on single topics by a raft of 70 big thinkers.  People like Chris Anderson, Jason Fried, Arianna Huffington, Kevin Kelly, Dan Ariely, Gina Trapani and Tim Sanders.  Absolutely worth every penny 🙂
  • Amazing story about how the IRS terrorizes audits a young mother who makes $10 per hour because they can’t believe that she can support herself on that income.
  • Mark Cuban has an interesting idea on how to fund some of our most pressing problems.  I think he is on to something.  This type of tax has the benefit of being a very small amount on a huge number of transactions and will be almost invisible.
  • Customer service and large companies.  Go hand and hand like a horse and carriage?  Not so much at American Airlines.  See what happens when an employee reaches out to a customer who has some issues with their web site.
  • If you ever have to give a big presentation and you want to add video clips of famous sayings from movies, you have to catch this site.  There are over 12,000 clips and they are approved for use by the studios.

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